The MyAccount service was launched on 14 April 2014.[1] It is run by the Improvement Service.

Delivery and size of the project

MyAccount won an award in 2017 from the Scottish government for citizen engagement.[2] At that time:

myaccount is delivered by the Improvement Service with its technology partner, Tata Consultancy Services (TCS). From its 2014 re-launch, the myaccount service has gone from strength to strength. Twenty-seven out of Scotland’s 32 councils are using or plan to use the service and almost 300,000 people have an online account, while a further 2.4 million (47% of the population) hold an offline account. In the first three months of 2017, the service handled over 500,000 authentication requests, a figure set to grow substantially.[3]

Integration with Entitlement Cards

myaccount has also been integrated with the National Entitlement Card Management System used to manage and fulfil National Entitlement Cards[4]

It uses data from National Records of Scotland to match people with their birth records:

the system:

  • Matches the information you provide at registration (name, date of birth, gender) with information held by The Registrar General of Births, Deaths and Marriages for Scotland
  • Matches the address you provide against the list of official addresses compiled and maintained by Scottish Local Authorities.

So make sure to enter your name as per your passport, birth certificate or GP (NHS) record. This helps to ensure that your account belongs to you and only you. This makes it easier to ensure no duplicate records or fraudulent applications are created in your name.[5]

This data is used to generate a Unique Citizen Reference Number or match people to their existing UCRN. Thus it is possible to use the National Entitlement Card to access MyAccount, as they both use the same system of matching persons to UCRN.

You can register for a new account or use your National Entitlement Card (NEC) number to create an account.[6]

The site explains:

The Unique Citizen Reference Number (UCRN) is used to ensure no duplicate records or accounts are created in your name. It is a 19-digit number that is generated using a special algorithm and is completely anonymous. This is held within the system and the UCRN is used in the authentication process for online services. If you were born in Scotland, your Birth Registration Number is used to generate your UCRN. If you were born elsewhere, a specially allocated number (in the same format) is used for your UCRN.[7]


A number of councils and central government services use the MyAccount system for online logins.

Additional myaccount services to be launched during 2017 will include:

bisaccount - a solution for connecting businesses to online public services, simply and securely, designed to help businesses prove who they are when transacting with public services online in Scotland.

Data Hub Self Service - a service which will provide a simple and secure sign-in service, designed to help the Scottish public sector access data matching and cleansing services at a time that suits them. Using the technology of the myaccount service, the Data Hub will deliver an online data matching and cleansing solution.

DigiCheck - a digital checking service to enable users to manage their relationship with government, safely, simply and securely, enabling service providers to confirm the identity of a user who wishes to transact with government services online.[8]

External links


  1. myaccount Products section, Improvement Service website
  2. myaccount scoops award for citizen engagement
  3. myaccount scoops award for citizen engagement
  4. myaccount Products section, Improvement Service website
  5. About myaccount FAQ
  6. About myaccount FAQ
  7. About myaccount FAQ
  8. myaccount scoops award for citizen engagement