Government Response to the Internet Safety Strategy Green Paper/Draft transparency reporting template

< Government Response to the Internet Safety Strategy Green Paper
See also: Draft code of practice for providers of online social media platforms

Annex C – Draft transparency reporting template[1]

TRANSPARENCY REPORT TEMPLATE
Data relating to July - September 2018
Company information
Name of company
Company headquarters address
UK head office address (if applicable)
Total number of UK users
Total number of UK posts/ pieces of content published
Process information
Information in the UK terms and conditions and community guidelines regarding what content and behaviours are acceptable/ unacceptable on the platform Terms and conditions state:

Community guidelines state:

Information in the UK terms and conditions and community guidelines regarding the reporting process Terms and conditions state:

Community guidelines state:

Number of employees reviewing all types of UK reports
Number of employees specifically reviewing UK reports of abuse
Number of those employees with mental health training (either professional or awareness focused training)
Details of support which users may be signposted to having made a report, for example a suicide-prevention helpline
Number of users that are signposted to support
Threshold for permanently terminating a user’s account
Reporting information
Headline figures
Total number of content items reported by UK users
Number of UK users who made any type of report
Total number of all reports made by UK users
Percentage of reports made by UK users which led to action being taken eg content was removed, user was blocked, etc
Average review time for all types of reports (ie time from the user making the report to the report being closed)
Average time from content creation to take down
Details of trusted flaggers contributing to the reporting process, if appropriate
Number of pieces of content flagged by trusted flaggers and the percentage of content which is then removed
Percentage of users who report content and receive feedback
Percentage of trusted flaggers who report content and receive feedback
Average time taken to send users a decision about a report
Detailed figures
Number of users who report content and are then signposted to mental health support
Number of users who report content and are then signposted to other types of support
Number of reports relating to content that has been removed and then re-uploaded
Number of accounts of underage users that have been deleted


Categories of complaints Number of content items proactively removed (ie not based on user reports) Number of content items reported by UK users Number of UK users who made a report Number of reports made by UK users Percentage of reports made by UK users which led to action being taken Number of user accounts blocked due to reports Average review time for reports
Abuse
Violent or graphic content
Harmful or dangerous content - content which might lead to users harming themselves or others
Nudity or sexual content
Spam, misleading data, scams, fake news
Copyright
Impersonation
Other
Reports relating to abuse
Percentage of reports made on behalf of somebody else        
Percentage of reports relating to anonymous accounts
Percentage of reports made where the reporter claims they know the person they are reporting
Number of users Total number of abuse reports made Percentage of abuse reports leading to take down
UK users aged under 13
UK users aged 13 - 15
UK users aged 16 - 18
UK users aged 19 - 25
UK users aged 26 - 35
UK users aged 36 - 45
UK users aged 46 - 55
UK users aged 56 - 65
UK users aged over 65
UK users - no age recorded
Categories of abuse complaints Number of abuse reports made
Related to gender
Related to transgender identity
Related to disability
Related to race
Related to sexual orientation
Related to religion or belief
Related to political views
An opportunity to:
  • highlight any trends or significant information relating to any of the above data;
  • provide further information on the companies’ approach to reporting and any plans to make improvements to reporting processes



References

  1. Full text reproduced from Annex C, Government Response to the Internet Safety Strategy Green Paper, gov.uk May 2018