A consumer charter is a voluntary commitment made by an organisation to its customers. They are often seen as a useful tool for promoting public standards.
- 1996-07-01 - Australian Competition & Consumer Commission - Competition enhanced by customer charter
- Author: Allan Fels
- Summary: As yet another organisation launches a customer charter, Prof. Allan Fels praises the positive impact he feels they have and outlines the essential components of a 'state-of-the-art' charter.